As IT professionals, we understand and embrace our role as the individuals who are responsible for minimizing system downtime, which is why we extend all measures to respond and resolve support queries at the soon as possible.
We have crafted our support process with your convenience in mind. All it takes is a simple email to to start the process of solving your IT issues.
As a part of our commitment to transparency, we will keep you updated with every step of the support process to ensure that your support queries are resolved to your specifics. As mentioned above please email us at firstname.lastname@example.org and several things happen:
System-generated notifications – Our system will automatically inform you that your support ticket is aptly logged in our system, waiting for review.
- AUTOMATIC ACKNOWLEDGMENT
You get an automatic acknowledgment that your request has been received and logged.
2. NEW SERVICE TICKET
A new service ticket is generated with a ticket number that can be used to track your request via the Dashboard
3. TICKET PROCESSING
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
4. EMAIL RESPONSE
You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.
5. AUTOMATIC UPDATES
The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
Contact us today at (877) 496-1325 or email us at email@example.com to know more about our support services.