01
Systems down
Critical applications, servers, or workstations are unavailable.
Emergency support
IT emergency? We’re ready when you are.
When systems are down, a security incident is unfolding, or data is at risk, call the team that knows how to find the next useful move.
What counts as an emergency
If work has stopped or trust is at risk, call.
02
Security incident / breach
You suspect compromise, ransomware, unauthorized access, or active harm.
03
Data loss / backup failure
Important data is missing, corrupted, or a recovery path has failed.
04
Network outage / connectivity
Your location or team cannot connect to the systems that keep work moving.
Response targets and service obligations are governed by the signed MSA. Our Atlanta-based team serves businesses across the Southeast.